FAQ

Company

• Are Standard Textile products sold in any stores?
• Where do I direct press or marketing inquiries?

Product

• What is the best way to care for my products?
• Which hotels use Standard Textile product?
• Is this the same product I experienced in my hotel?

Personalization

• Do you offer personalization service?
• What products can be personalized and how much does it cost?
• I made a mistake when requesting personalization. Can I change my order before it ships or return it after it ships?
• Can I return a personalized product?
• Can orders with personalized products be expedited?
• How long does it take to get a personalized product?

Orders

• What is your price match policy?
• Can I change or cancel my order?
• Can I change my shipping address?
• Where can I check my order status?
• How do I apply a discount code to my order?
• Do you offer bulk discount for large orders?

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Payment

• Do you offer financing?
• Do you offer gift cards?
• How do I pay with a gift card?
• What types of payment do you accept?
• When will my credit card be charged?

Shipping

• Which shipping carrier do you use?
• What shipping methods do you offer?
• Where do you ship?
• Can I ship items to multiple addresses?
• Can I ship to a PO Box?
• Can I ship to military bases/APO/DPO/FPO?

Returns

• What is your return policy?
• How do I return items shipped in multiple boxes?
• How can I return my order?
• How do I exchange an item from my order?
• How and when will I receive the refund?