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  1. Standard Textile Home
  2. FAQ

FAQ

Registry

  • Do you have a registry?

Company

  • Are Standard Textile products sold in any stores?
  • Where do I direct press or marketing inquiries?

Orders

  • Will I get the rest of the items on my order when a pre-ordered item is included?
  • When will I receive my pre-ordered item?
  • What does it mean if an item is available for pre-order?
  • What is your price match policy?
  • Can I change or cancel my order?
  • Where can I check my order status?
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Payment

  • Do you offer financing?
  • How do you pay with a gift card?
  • Do you offer gift cards?
  • What types of payment do you accept?
  • When will my credit card be charged?

Product

  • Do you offer fabric swatches?
  • What is the best way to care for my products?
  • Which hotels use Standard Textile Home product?
  • Is this the same product I experienced in my hotel?

Returns

  • What is your return policy?
  • How do I return items shipped in multiple boxes?
  • How can I return my order?
  • How do I exchange an item from my order?
  • How and when will I receive the refund?

Trade

  • Can orders be expedited for Trade Program participants?
  • Do you offer bulk discount for large orders?
  • Who qualifies to join your Trade program?
  • How do I apply for a Trade account?
  • How do I place a Trade Order?

Shipping

  • Which shipping carrier do you use?
  • Can I ship items to multiple addresses?
  • Can I ship to a PO Box?
  • Do you offer expedited shipping?
  • Where do you ship?

BEDDING

  • Sheets
  • Duvets, Shams & Top Covers
  • Pillows
  • Pillows & Bedding Basics
  • Blankets & Duvet Inserts
  • Circa Bed Wrap

BATH

  • Towels
  • Robes & Pajamase
  • Bath Mats
  • Pool Towels

CUSTOMER CARE

  • FAQ
  • Contact Us | 833.347.5707
  • Returns
  • Trade Program

ABOUT US

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  • Innovation
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  • Sustainability

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