FAQ

Personalization and Embroidery

• Can I return a personalized item?
• I made a mistake when requesting monogramming. Can I change my order before it ships or return it after it ships?
• How do I request personalization?
• Can personalized items be express shipped?
• How long does it take to get a personalized item?
• What products can be personalized and how much does it cost?

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Registry

• Do you have a registry?

Company

• Are Standard Textile products sold in any stores?
• Where do I direct press or marketing inquiries?

Orders

• Will I get the rest of the items on my order when a pre-ordered item is included?
• When will I receive my pre-ordered item?
• What does it mean if an item is available for pre-order?
• What is your price match policy?
• Can I change or cancel my order?
• Where can I check my order status?

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Payment

• Do you offer financing?
• How do you pay with a gift card?
• How do you pay with a gift card?
• Do you offer gift cards?
• What types of payment do you accept?
• When will my credit card be charged?

Product

• Do you offer fabric swatches?
• What is the best way to care for my products?
• Which hotels use Standard Textile Home product?
• Is this the same product I experienced in my hotel?

Returns

• What is your return policy?
• How do I return items shipped in multiple boxes?
• How can I return my order?
• How do I exchange an item from my order?
• How and when will I receive the refund?

Trade

• Can orders be expedited for Trade Program participants?
• Do you offer bulk discount for large orders?
• Who qualifies to join your Trade program?
• How do I apply for a Trade account?
• How do I place a Trade Order?

Shipping

• Which shipping carrier do you use?
• Can I ship items to multiple addresses?
• Can I ship to a PO Box?
• What shipping methods do you offer?
• Where do you ship?