FREQUENTLY ASKED QUESTIONS

No. We cannot accept returns for any items that have been personalized.

If we have not yet processed the item(s), we may be able to make a correction depending on the status of your order. For fastest service, call us at 1-888-969-0031. Because this is a custom service, we cannot accept returns on personalized items once they have been completed.

Items that can be personalized will have ‘personalize it’ above the 'add to cart' button. Check the box and follow the easy steps to create your personalized product.

No.  All personalized items require up to 10 business days to complete and can not be overnighted.  

It can take up to an additional 7 to 10 business days before your item ships out. If you order other products along with your personalized item(s), all items will be shipped at the same time.

Our Lynova Towel Collection, the Classic Spa Robe, the Luxe towel Collection and the Cashmere and Plaid Wool throw bankets.  The price to personalize an item is $12.

We do not have a registry at www.standardtextilehome.com, but you can easily register for Standard Textile Home products at www.Zola.com, www.Wayfair.com and www.Amazon.com. Let's begin your registry now!

Currently our products are only sold online. 

For press and marketing inquiries Contact Us!

Yes.  All additional items will ship out immediately as planned and you will receive a confirmation email that includes tracking for those items as soon as it ships out.

The estimated date of shipping is provided for each item when you hover over the ‘Pre-Order’ button.  You will be notified if that date should change.

Due to high demand and a temporary delay in inventory delivery, certain items can be pre-ordered to ensure that you can get the item before it goes back into stock on our website.

Upon request, we will gladly match the price on qualifying identical items sold via www.Zola.com, www.Wayfair.com, www.Amazon.com, or www.Standardtextilehome.com at the time of purchase or within 90 days after your purchase. To request a price adjustment please email support@standardtextilehome.com.

Had a change of heart? Orders that have not yet been processed are eligible to be changed or cancelled. To request a change or cancellation, please Contact Us within 30 minutes of placing your order. If your order has already been processed, you may request a return once you receive your package. Cancelled orders will be credited back in the original form of payment. If a temporary hold was placed on your credit or debit card, please allow 5-10 business days for the hold to be released by your financial institution.

Once your order is placed, tracking information can be found on your order confirmation email or by contacting us here: Contact Us.

Yes, we offer financing through Afterpay.  If you are having any problems with your Afterpay purchase, please contact them through the link provided here:  https://help.afterpay.com/hc/en-us/requests/new

Gift Cards may be used at the time of checkout by typing the gift card number in the field provided.

Gift Cards may be used at the time of checkout by typing the gift card number in the field provided.

Yes! Digital gift cards make an ideal gift and can be purchased in $50 increments online here. Gift cards can only be applied to purchases made at www.standardtextilehome.com and are not eligible to be used on Zola, Amazon, or Wayfair websites.

We accept all major credit cards, Amazon Pay, Google Pay, Shop Pay, and Pay Pal.

Standard Textile Home does not store any credit card information and, therefore, we must charge credit cards at the time of ordering. Your transaction will post to your account within 2-3 business after your order is placed, depending on your card issuer.

We sell fabric swatches of our Circa Bed Wrap for $3.00, it includes all colors that we offer.  If you are interested in ordering them, please visit this link: Circa Bed Wrap Fabric Swatches (standardtextilehome.com)

Our products are engineered for a long-lasting life. To learn the best way to properly care for your product, visit the specific product page and click on the section titled “Care Instructions.”

Standard Textile linens outfit thousands of premier properties in more than 90 countries. Due to the exclusive nature of some of our partnerships, we don’t publish each establishment. Please contact us at support@standardtextile.com with questions regarding specific properties. We also feature some of our favorite and most unique destination partners here: Featured Hotel Partner.

High-end hotels around the world feature our premium linens, and we’re proud to offer a selection of their most preferred styles to you. Due to the exclusive nature of some of our partnerships, we don’t publish specific products used by each establishment. However, we’d love to assist you in finding what you’re dreaming of Contact Us for help with specific property and item information.

We want you to be 100 percent satisfied with your Standard Textile Home linens. If for any reason you are unsatisfied with any portion of your purchase, you may return your items within 90 days from the date of delivery for a full refund of the purchase price, minus any original shipping or handling charges. Please note that digital gift cards cannot be returned.

If you need multiple shipping labels simply select 1 item per label. After you select the first item, click the “print return label”, then re-enter the returns page and select the next item you want to return and click the “print return label” again for a new, unique free shipping label. If you need any other assistance Contact Us.

*To start a return, visit our Returns Center.

We offer free shipping on all returns. Simply click the link below or go to the “Returns & Exchanges” link at the bottom of the home page, enter your order number and shipping zip code to generate your free shipping label. If you need any other assistance Contact Us.

*To start a return, click here Returns.

Yes, we offer exchanges on like items and also offer you the ability to shop throughout our site using instant credit.  Click on the 'Returns & Exchanges' link at the bottom of our website.

Returns are refunded to the original form of payment, minus any shipping and handling that may have been charged. If a discount was applied at purchase, that discount will be proportionally applied to the credit. Please allow 7-10 business days from the date we receive your return, for credit issuance.    

Note: If your original form of payment has been compromised since the time of purchase, customers will receive a store credit for the total amount of the return.  We are unable to refund a different form of payment.

The Trade Program offers free ground shipping (5-7 business days) on all orders.  If you need 2nd Day delivery or Overnight, please contact Customer Service to place the order so that shipping fees can be correctly calculated.  

If you are interested in placing a large order, Contact Us.

Whether you are managing an Airbnb or VRBO, designing rooms or decorating the home of your client’s dreams, our Trade Program is for you! We’ve perfected the balance between retail style and commercial grade quality. Our goal is to help you give your clients and guests the same 5-star experience that we’ve brought to luxury hotel rooms around the world.

If you would like to join our Trade Program, Click the link below to complete our trade application. You will receive notification of your membership status within two business days. View our Trade Program.

Once we activate your account, you will receive your trade discount code through email and are free to shop!

We use UPS.

We’re sorry, but we do not support shipping to multiple addresses. To ship items to more than one address, you’ll need to create a separate order for each shipping address.

Yes.

We offer free standard ground shipping, which will arrive in 3-5 business days.  If you need your linens in a hurry, you may elect to upgrade your order to 1 or 2-day shipping for an additional fee that will be based on your shipping address and size of order.  Please refer to our shipping options at checkout for details regarding that fee.  We are working hard to get your order to you as quickly as possible!  We do not ship on Saturday or Sunday.  To receive your expedited order, it must be placed by 11:00 am EST Mon-Fri. Orders placed on Saturday and Sunday will ship the following Monday.

We ship to the contiguous 48 states, the District of Columbia, Alaska, Hawaii and Puerto Rico.            Note:  We do not offer free shipping to Alaska, Hawaii and Puerto Rico.  Standard shipping costs $75.00.