FREQUENTLY ASKED QUESTIONS

Registry

Company

Orders

  • Had a change of heart? Orders that have not yet been processed are eligible to be changed or cancelled. To request a change or cancellation, please Contact Us within 30 minutes of placing your order. If your order has already been processed, you may request a return once you receive your package. Cancelled orders will be credited back in the original form of payment. If a temporary hold was placed on your credit or debit card, please allow 5-10 business days for the hold to be released by your financial institution.

  • Once your order is placed, tracking information can be found on your order confirmation email or by contacting us here: Contact Us.

  • Discount codes may be entered at the time of checkout by typing the code in the field provided. Only one discount code may be used per order. Discount codes are not valid on digital gift card purchases.

  • Yes, we are required to collect sales tax in all states.

Payment

Product

  • We currently do no provide fabric samples of our products. We offer a 90-day free trail, free U.S. shipping and returns on all our products.

  • Our products are engineered for a long-lasting life. To learn the best way to properly care for your product, visit the specific product page and click on the section titled “Care Instructions.”

  • Standard Textile linens outfit thousands of premier properties in more than 90 countries. Due to the exclusive nature of some of our partnerships, we don’t publish each establishment. Please contact us at support@standardtextile.com with questions regarding specific properties. We also feature some of our favorite and most unique destination partners here: Featured Hotel Partner.

  • High-end hotels around the world feature our premium linens, and we’re proud to offer a selection of their most preferred styles to you. Due to the exclusive nature of some of our partnerships, we don’t publish specific products used by each establishment. However, we’d love to assist you in finding what you’re dreaming of Contact Us for help with specific property and item information.

Returns

  • We want you to be 100 percent satisfied with your Standard Textile Home linens. If for any reason you are unsatisfied with any portion of your purchase, you may return your items within 90 days from the date of delivery for a full refund of the purchase price, minus any original shipping or handling charges. Please note that digital gift cards cannot be returned.

  • If you need multiple shipping labels simply select 1 item per label. After you select the first item, click the “print return label”, then re-enter the returns page and select the next item you want to return and click the “print return label” again for a new, unique free shipping label. If you need any other assistance Contact Us.

    *To start a return, visit our Returns Center.

  • We offer free shipping on all returns. Simply click the link below or go to the “returns” link at the bottom of the home page, enter your order number and shipping zip code to generate your free shipping label. If you need any other assistance Contact Us.

    *To start a return, click here Returns.

  • Unfortunately, we do not allow direct exchanges for any items purchased via our website. Your original purchase must be returned within the 90-day window. You may place a new order at any time before or after your return has been completed. 

  • Returns are refunded in the original form of payment, minus any shipping and handling that may have been charged. If a discount was applied at purchase, that discount will be proportionally applied to the credit. Please allow 5-10 business days for processing, depending on your card issuer’s policies. Note: If your original form of payment has been compromised since the time of purchase, customers will receive a store credit for the total amount of the return.  We are unable to refund a different form of payment.

Trade

  • The Trade Program offers free ground shipping (5-7 business days) on all orders.  If you need 2nd Day delivery or Overnight, please contact Customer Service to place the order so that shipping fees can be correctly calculated.  

  • If you are interested in placing a large order, Contact Us.

  • Whether you are managing an Airbnb or VRBO, designing rooms or decorating the home of your client’s dreams, our Trade Program is for you! We’ve perfected the balance between retail style and commercial grade quality. Our goal is to help you give your clients and guests the same 5-star experience that we’ve brought to luxury hotel rooms around the world.

  • If you would like to join our Trade Program, Click the link below to complete our trade application. You will receive notification of your membership status within two business days. View our Trade Program.

  • Once we activate your account, you will receive your trade discount code through email and are free to shop!

Shipping