FREQUENTLY ASKED QUESTIONS

Currently our products are only sold online. 

For press and marketing inquiries Contact Us.

Our products are engineered to be long-lasting. To learn the best way to properly care for your product, visit the specific product page and click on the section titled “Care Instructions”.

Standard Textile products outfit thousands of premier properties in more than 90 countries. Due to the exclusive nature of some of our partnerships, we don’t publish each establishment. We do however feature some of our favorite and most unique destination partners here: Featured Hotel Partner.

For questions regarding specific properties please Contact Us.

High-end hotels around the world feature our premium linens, and we’re proud to offer a selection of their most preferred styles to you. Due to the exclusive nature of some of our partnerships, we don’t publish specific products used by each establishment. However, we’d love to assist you in finding what you’re dreaming of. Contact Us for help with specific property and product information.

Yes, we offer personalization and monogramming on select towels, robes, and throws. For details see our Personalization Guidelines and Inspiration. 

We offer personalization and monogramming on select towels, robes, and throws.

Products that can be personalized will have ‘PERSONALIZE IT’ above the 'Quantity' selection on the specific product page. Check the box and follow the easy steps to create your personalized product. There is an additional charge of $12 to personalize a product. This charge is excluded from coupons or promotional discounts.

Please note that personalized products cannot be returned. 

At this time, we are not able to cancel or make any changes to the items in your order once the order has been placed. Because this is a custom service, we cannot accept returns on personalized items once they have been completed.

No. We cannot accept returns for any products that have been personalized.

No. All personalized products require up to 10 business days to complete and cannot be expedited.  

It can take up to an additional 7 to 10 business days before your order ships out. If you order other products along with your personalized product(s), all products will be shipped at the same time.

We offer a one-time price adjustment for items permanently marked down within 14 days of the date of purchase. We cannot apply an active promotion to past purchases and items purchased with coupons or promotional discounts are not eligible for price adjustments.

For further clarification Contact Us.

At this time, we are not able to cancel or make any changes to the items in your order once the order has been placed. If you would like to add or change the items in your order you may request a return once you receive your package.

To start a return or exchange follow this link to Returns & Exchanges or click on the 'Returns & Exchanges' link at the bottom of our website.

At this time, we are not able to make any changes to the shipping address on your order once the order has been placed. If you need to make a change, we highly suggest making changes through the carrier once your order ships.

Once your order is placed, tracking information can be found on your order confirmation email.

Discount codes may be entered at the time of checkout by typing the code in the field provided. Only one discount code may be used per order. Discount codes are not valid on digital gift card purchases.

If you are interested in placing a large order, Contact Us.

Yes, we offer financing through Afterpay. If you are having any problems with your Afterpay purchase, please contact them directly through the link provided here: https://help.afterpay.com/hc/en-us/requests/new

Yes. Digital Gift Cards make an ideal gift and can be purchased in $50 increments online here. Gift Cards can only be applied to purchases made at www.standardtextilehome.com and are not eligible to be used on Amazon, Target or Walmart.

Gift Cards may be used at the time of checkout by typing the Gift Card number in the 'Gift card or discount code' field and then clicking the 'Apply' button.

We accept all major credit cards, Amazon Pay, Google Pay, Shop Pay, Pay Pal and Afterpay.

Standard Textile Home does not store any credit card information and, therefore, we must charge credit cards at the time of ordering. Your transaction will post to your account within 2-3 business after your order is placed, depending on your card issuer.

We use UPS.

We currently offer the following shipping methods:

Free Standard Ground Shipping

• Free standard ground shipping is available on all orders to the contiguous 48 states and the District of Columbia.
• Time from shipment to delivery is estimated between 3-5 business days (processing time varies by order).
• Note: We do not offer free shipping to Alaska and Hawaii. Shipping charges will be calculated at checkout based on shipping method selected, shipping address and size of order.

Expedited Shipping

• If you need your linens in a hurry, you may elect to upgrade your order to 1 or 2-day shipping for an additional fee. Expedited shipping charges will be calculated at checkout based on shipping method selected, shipping address and size of order.
• We are working hard to get your order to you as quickly as possible! To ensure your expedited order ships same day, it must be placed by 11:00am EST Monday-Friday. All orders placed after 11:00 am EST will ship the following business day. We do not ship on Saturday or Sunday. Orders placed on Saturday or Sunday will ship the following Monday.
• Note: Expedited orders are guaranteed for business day deliveries only (expedited Friday orders will arrive the following Monday or Tuesday).

We ship to the contiguous 48 states, the District of Columbia, Alaska and Hawaii.           

Note: We do not offer free shipping to Alaska and Hawaii. Shipping charges will be calculated at checkout based on shipping method selected, shipping address and size of order.

We’re sorry, but we do not support shipping to multiple addresses. To ship items to more than one address, you’ll need to create a separate order for each shipping address.

No, we are unable to support shipping to PO Boxes.

No, we are unable to support shipping to APO/DPO/FPO.

We are committed to ensuring your complete satisfaction with your Standard Textile Home linens. If for any reason you are not satisfied with any part of your purchase*, you have the option to return your items within 90 days from the date of delivery and receive a full refund of the purchase price. Please note any original shipping charges are not eligible for refund.

*Final Sale Policy: Items ending in $.99 marked as "FINAL SALE" are non-returnable and cannot be exchanged. Additionally, we cannot accept returns or exchanges for the following items:

• Digital Gift Cards
• Personalized Items
• Third-Party Branded Items

If you need multiple return shipping labels you must process your returns separately. To begin navigate to Returns & Exchanges and enter your order information. Determine which items are going in the first box and select items accordingly. After you select the items and process your return, click “Download Return Label”.

To obtain an additional label, navigate back to the returns page, repeat the above steps and select the items to be returned in the second box. Once you click “print return label” again a new, unique free return shipping label will be generated. If you need any other assistance Contact Us.

To start a return or exchange follow this link to Returns & Exchanges or click on the 'Returns & Exchanges' link at the bottom of our website.

We offer free shipping on all returns. Follow this link to Returns & Exchanges or go to the 'Returns & Exchanges' link in the page footer, enter your order number and shipping zip code to generate your free shipping label. If you need any other assistance, Contact Us.

To exchange for a different color: Select the reason code “Color not as expected” and then proceed by selecting “Exchange for something similar”. Follow the prompts to guide you in selecting your new desired color. If you do not see the color you are looking for, it means it is unavailable in that style and color at this time.

Exchanges are not guaranteed, and exchange inventory is not reserved until we receive your return.

To exchange for a different item or size: We are unable to offer direct exchanges for a different item or size. If you wish to exchange for a different item or size, we recommend creating a return for store credit and using that store credit to place a new order. Your store credit will be issued 7-10 days after we receive your return.

If you need your exchange sooner select “Shop on our site to find something you love” and navigate the site to find the style and size you wish to exchange for. Select “Add to Cart” and then “Continue with my return”. If you do not see the size you are looking for, it means it is unavailable in that style and size at this time. Follow the prompts to guide you in completing your return. Once you “Submit Return & Go to Checkout” you will be redirected to the cart to complete a new purchase for the desired size. Your refund for your original purchase will be issued to your original form of payment 7-10 days after we receive your return.

To start a return or exchange follow this link to Returns & Exchanges or click on the 'Returns & Exchanges' link at the bottom of our website.

Note: Only one exchange permitted per item. If you exchange an item and change your mind Contact Us to obtain a free return label.

Returns are refunded to the original form of payment. If a discount was applied to the original purchase the discount will be proportionally applied to the credit. Please note any original shipping charges are not eligible for refund. Please allow 7-10 business days from the date we receive your return for credit issuance.    

Note: If your original form of payment has been compromised since the time of purchase, customers will receive store credit for the total amount of the return. We are unable to refund a different form of payment.