FREQUENTLY ASKED QUESTIONS

Personalization and Embroidery

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Product

Returns

  • We want you to be 100 percent satisfied with your Standard Textile Home linens. If for any reason you are unsatisfied with any portion of your purchase, you may return your items within 90 days from the date of delivery for a full refund of the purchase price, minus any original shipping or handling charges. Please note that Digital Gift Cards and personalized items cannot be returned.

  • If you need multiple shipping labels simply select 1 item per label. After you select the first item, click the “print return label”, then re-enter the returns page and select the next item you want to return and click the “print return label” again for a new, unique free shipping label. If you need any other assistance Contact Us.

    *To start a return, visit our Returns Center.

  • We offer free shipping on all returns. Simply click the link below or go to the “Returns & Exchanges” link at the bottom of the home page, enter your order number and shipping zip code to generate your free shipping label. If you need any other assistance Contact Us.

    *To start a return, click here Returns.

  • Yes, we offer exchanges on like items and also offer you the ability to shop throughout our site using instant credit.  Click on the 'Returns & Exchanges' link at the bottom of our website.

  • Returns are refunded to the original form of payment, minus any shipping and handling that may have been charged. If a discount was applied at purchase, that discount will be proportionally applied to the credit. Please allow 7-10 business days from the date we receive your return, for credit issuance.    

    Note: If your original form of payment has been compromised since the time of purchase, customers will receive a store credit for the total amount of the return.  We are unable to refund a different form of payment.

Trade

  • The Trade Program offers free ground shipping (5-7 business days) on all orders.  If you need 2nd Day delivery or Overnight, please contact Customer Service to place the order so that shipping fees can be correctly calculated.  

  • If you are interested in placing a large order, Contact Us.

  • Whether you are managing an Airbnb or VRBO, designing rooms or decorating the home of your client’s dreams, our Trade Program is for you! We’ve perfected the balance between retail style and commercial grade quality. Our goal is to help you give your clients and guests the same 5-star experience that we’ve brought to luxury hotel rooms around the world.

  • If you would like to join our Trade Program, click the link below to complete our Trade Application. You will receive notification of your membership status within two business days. View our Trade Program.

  • Once we activate your account, you will receive your trade discount code through email and are free to shop!

Shipping

  • We use UPS.

  • We’re sorry, but we do not support shipping to multiple addresses. To ship items to more than one address, you’ll need to create a separate order for each shipping address.

  • Yes.

  • We offer free standard ground shipping, which will arrive in 3-5 business days.  If you need your linens in a hurry, you may elect to upgrade your order to 1 or 2-day shipping for an additional fee that will be calculated based on your shipping address and size of order.  Please refer to our shipping options at checkout for details regarding that fee.  We are working hard to get your order to you as quickly as possible!  We do not ship on Saturday or Sunday.  To receive your expedited order, it must be placed by 11:00 am EST Monday-Friday (expedited Friday orders will arrive the following Monday or Tuesday). Orders placed on Saturday and Sunday will ship the following Monday.

     

     

     

  • We ship to the contiguous 48 states, the District of Columbia, Alaska, Hawaii and Puerto Rico.            Note:  We do not offer free shipping to Alaska, Hawaii and Puerto Rico.  Standard shipping costs $75.00.