We do not have a registry at www.standardtextilehome.com, but you can easily register for Standard Textile Home products at www.Zola.com, www.Wayfair.com and www.Amazon.com. Let's begin your registry now!
FREQUENTLY ASKED QUESTIONS
Will I get the rest of the items on my order when a pre-ordered item is included?
Yes. All additional items will ship out immediately as planned and you will receive a confirmation email that includes tracking for those items as soon as it ships out.
When will I receive my pre-ordered item?
The estimated date of shipping is provided for each item when you hover over the ‘Pre-Order’ button. You will be notified if that date should change.
What does it mean if an item is available for pre-order?
Due to high demand and a temporary delay in inventory delivery, certain items can be pre-ordered to ensure that you can get the item before it goes back into stock on our website.
What is your price match policy?
Upon request, we will gladly match the price on qualifying identical items sold via www.Zola.com, www.Wayfair.com, www.Amazon.com, or www.Standardtextilehome.com at the time of purchase or within 90 days after your purchase. To request a price adjustment please email firstname.lastname@example.org.
Can I change or cancel my order?
Had a change of heart? Orders that have not yet been processed are eligible to be changed or cancelled. To request a change or cancellation, please Contact Us within 30 minutes of placing your order. If your order has already been processed, you may request a return once you receive your package. Cancelled orders will be credited back in the original form of payment. If a temporary hold was placed on your credit or debit card, please allow 5-10 business days for the hold to be released by your financial institution.
Where can I check my order status?
Once your order is placed, tracking information can be found on your order confirmation email or by contacting us here: Contact Us.
Do you offer financing?
Yes, we offer financing through Afterpay. If you are having any problems with your Afterpay purchase, please contact them through the link provided here: https://help.afterpay.com/hc/en-us/requests/new
How do you pay with a gift card?
Gift Cards may be used at the time of checkout by typing the gift card number in the field provided.
- Do you offer gift cards?
What types of payment do you accept?
We accept all major credit cards, Amazon Pay, Google Pay, Shop Pay, and Pay Pal.
When will my credit card be charged?
Standard Textile Home does not store any credit card information and, therefore, we must charge credit cards at the time of ordering. Your transaction will post to your account within 2-3 business after your order is placed, depending on your card issuer.
Do you offer fabric swatches?
We currently do no provide fabric samples of our products. We offer a 90-day free trail, free U.S. shipping and returns on all our products.
What is the best way to care for my products?
Our products are engineered for a long-lasting life. To learn the best way to properly care for your product, visit the specific product page and click on the section titled “Care Instructions.”
Which hotels use Standard Textile Home product?
Standard Textile linens outfit thousands of premier properties in more than 90 countries. Due to the exclusive nature of some of our partnerships, we don’t publish each establishment. Please contact us at email@example.com with questions regarding specific properties. We also feature some of our favorite and most unique destination partners here: Featured Hotel Partner.
Is this the same product I experienced in my hotel?
High-end hotels around the world feature our premium linens, and we’re proud to offer a selection of their most preferred styles to you. Due to the exclusive nature of some of our partnerships, we don’t publish specific products used by each establishment. However, we’d love to assist you in finding what you’re dreaming of Contact Us for help with specific property and item information.
What is your return policy?
We want you to be 100 percent satisfied with your Standard Textile Home linens. If for any reason you are unsatisfied with any portion of your purchase, you may return your items within 90 days from the date of delivery for a full refund of the purchase price, minus any original shipping or handling charges. Please note that digital gift cards cannot be returned.
How do I return items shipped in multiple boxes?
If you need multiple shipping labels simply select 1 item per label. After you select the first item, click the “print return label”, then re-enter the returns page and select the next item you want to return and click the “print return label” again for a new, unique free shipping label. If you need any other assistance Contact Us.
*To start a return, visit our Returns Center.
- How can I return my order?
How do I exchange an item from my order?
Unfortunately, we do not allow direct exchanges for any items purchased via our website. Your original purchase must be returned within the 90-day window. You may place a new order at any time before or after your return has been completed.
How and when will I receive the refund?
Returns are refunded in the original form of payment, minus any shipping and handling that may have been charged. If a discount was applied at purchase, that discount will be proportionally applied to the credit. Please allow 5-10 business days for processing, depending on your card issuer’s policies. Note: If your original form of payment has been compromised since the time of purchase, customers will receive a store credit for the total amount of the return. We are unable to refund a different form of payment.
Can orders be expedited for Trade Program participants?
The Trade Program offers free ground shipping (5-7 business days) on all orders. If you need 2nd Day delivery or Overnight, please contact Customer Service to place the order so that shipping fees can be correctly calculated.
Do you offer bulk discount for large orders?
If you are interested in placing a large order, Contact Us.
Who qualifies to join your Trade program?
Whether you are managing an Airbnb or VRBO, designing rooms or decorating the home of your client’s dreams, our Trade Program is for you! We’ve perfected the balance between retail style and commercial grade quality. Our goal is to help you give your clients and guests the same 5-star experience that we’ve brought to luxury hotel rooms around the world.
How do I apply for a Trade account?
If you would like to join our Trade Program, Click the link below to complete our trade application. You will receive notification of your membership status within two business days. View our Trade Program.
How do I place a Trade Order?
Once we activate your account, you will receive your trade discount code through email and are free to shop!
Which shipping carrier do you use?
We use FedEx and USPS.
Can I ship items to multiple addresses?
We’re sorry, but we do not support shipping to multiple addresses. To ship items to more than one address, you’ll need to create a separate order for each shipping address.
Can I ship to a PO Box?
Do you offer expedited shipping?
If you need your linens in a hurry, we offer 2-day shipping for $50 and overnight shipping for $75. We do not ship on Saturday or Sunday. To receive your expedited order, it must be placed by 11:00 am EST Mon-Fri. Orders placed on Saturday and Sunday will ship the following Monday.
Where do you ship?
We ship to the contiguous 48 states and the District of Columbia.