Currently our products are only sold online.
FREQUENTLY ASKED QUESTIONS
Are Standard Textile products sold in any stores?
Where do I direct press or marketing inquiries?
For press and marketing inquiries Contact Us.
Do you offer fabric swatches?
We sell fabric swatches representing all eight Circa Bed Wrap colors. If you are interested in ordering, please visit this link:
Circa Bed Wrap Fabric Swatches
Please note that Circa Bed Wrap Fabric Swatches cannot be returned.
What is the best way to care for my products?
Our products are engineered to be long-lasting. To learn the best way to properly care for your product, visit the specific product page and click on the section titled “Care Instructions”.
Which hotels use Standard Textile product?
Standard Textile products outfit thousands of premier properties in more than 90 countries. Due to the exclusive nature of some of our partnerships, we don’t publish each establishment. We do however feature some of our favorite and most unique destination partners here: Featured Hotel Partner.
For questions regarding specific properties please Contact Us.
Is this the same product I experienced in my hotel?
High-end hotels around the world feature our premium linens, and we’re proud to offer a selection of their most preferred styles to you. Due to the exclusive nature of some of our partnerships, we don’t publish specific products used by each establishment. However, we’d love to assist you in finding what you’re dreaming of. Contact Us for help with specific property and product information.
Do you offer personalization service?
Yes, we offer personalization and monogramming on select towels, robes, and throws. For details see our Personalization Guidelines and Inspiration.
What products can be personalized and how much does it cost?
We offer personalization and monogramming on select towels, robes, and throws.
Products that can be personalized will have ‘PERSONALIZE IT’ above the 'Quantity' selection on the specific product page. Check the box and follow the easy steps to create your personalized product. There is an additional charge of $12 to personalize a product. This charge is excluded from coupons or promotional discounts.
Please note that personalized products cannot be returned.
I made a mistake when requesting personalization. Can I change my order before it ships or return it after it ships?
If we have not yet processed the product(s), we may be able to make a correction depending on the status of your order. For fastest service, call us at 1-844-969-0031. Because this is a custom service, we cannot accept returns on personalized items once they have been completed.
Can I return a personalized product?
No. We cannot accept returns for any products that have been personalized.
Can personalized products be express shipped?
No. All personalized products require up to 10 business days to complete and cannot be overnighted.
How long does it take to get a personalized product?
It can take up to an additional 7 to 10 business days before your order ships out. If you order other products along with your personalized product(s), all products will be shipped at the same time.
What is your price match policy?
We offer a one-time price adjustment for items permanently marked down within 14 days of the date of purchase. We cannot apply an active promotion to past purchases and items purchased with coupons or promotional discounts are not eligible for price adjustments.
For further clarification please email firstname.lastname@example.org.
Can I change or cancel my order?
Had a change of heart? Orders that have not yet been processed are eligible to be changed or cancelled. To request a change or cancellation, please Contact Us within 30 minutes of placing your order. If your order has already been processed, you may request a return once you receive your package. Cancelled orders will be credited back to the original form of payment. If a temporary hold was placed on your credit or debit card, please allow 5-10 business days for the hold to be released by your financial institution.
Where can I check my order status?
Once your order is placed, tracking information can be found on your order confirmation email or by contacting us here: Contact Us.
How do I apply a discount code to my order?
Discount codes may be entered at the time of checkout by typing the code in the field provided. Only one discount code may be used per order. Discount codes are not valid on digital gift card purchases.
Will I be charged sales tax?
Yes, we are required to collect sales tax in all states.
Do you offer financing?
Yes, we offer financing through Afterpay. If you are having any problems with your Afterpay purchase, please contact them through the link provided here: https://help.afterpay.com/hc/en-us/requests/new
Do you offer gift cards?
Yes! Digital Gift Cards make an ideal gift and can be purchased in $50 increments online here. Gift Cards can only be applied to purchases made at www.standardtextilehome.com and are not eligible to be used on Amazon, Target, Bed Bath & Beyond or Wayfair websites.
How do I pay with a gift card?
Gift Cards may be used at the time of checkout by typing the Gift Card number in the 'Gift card or discount code' field and then clicking the 'Apply' button.
What types of payment do you accept?
We accept all major credit cards, Amazon Pay, Google Pay, Shop Pay, Pay Pal and Afterpay.
When will my credit card be charged?
Standard Textile Home does not store any credit card information and, therefore, we must charge credit cards at the time of ordering. Your transaction will post to your account within 2-3 business after your order is placed, depending on your card issuer.
Which shipping carrier do you use?
We use UPS.
What shipping methods do you offer?
We offer free standard ground shipping, which will arrive in 3-5 business days. If you need your linens in a hurry, you may elect to upgrade your order to 1 or 2-day shipping for an additional fee that will be calculated based on your shipping address and size of order. Please refer to our shipping options at checkout for details regarding that fee. We are working hard to get your order to you as quickly as possible! We do not ship on Saturday or Sunday. To receive your expedited order, it must be placed by 11:00 am EST Monday-Friday (expedited Friday orders will arrive the following Monday or Tuesday). Orders placed on Saturday and Sunday will ship the following Monday.
Where do you ship?
We ship to the contiguous 48 states, the District of Columbia, Alaska and Hawaii.
Note: We do not offer free shipping to Alaska and Hawaii. Please select your choice at check-out for calculated shipping charges.
Can I ship items to multiple addresses?
We’re sorry, but we do not support shipping to multiple addresses. To ship items to more than one address, you’ll need to create a separate order for each shipping address.
Can I ship to a PO Box?
No, we are unable to support shipping to PO Boxes.
Can I ship to military bases/APO/DPO/FPO?
No, we are unable to support shipping to APO/DPO/FPO.
What is your return policy?
We want you to be 100 percent satisfied with your Standard Textile Home items.
If for any reason you are unsatisfied with any portion of your purchase, you may return your items within 90 days from the date of delivery for a full refund of the purchase price, minus any original shipping or handling charges.
Please note that these items cannot be returned:
Final Sale, Circa Bed Wrap Fabric Swatches, Gravity Weighted Sleep Mask, Digital Gift Cards and Personalized items.
How do I return items shipped in multiple boxes?
If you need multiple shipping labels simply select 1 item per label. After you select the first item, click the “print return label”, then re-enter the returns page and select the next item you want to return and click the “print return label” again for a new, unique free shipping label. If you need any other assistance Contact Us.
*To start a return, visit our Returns Center.
How can I return my order?
We offer free shipping on all returns. Simply click the link below or go to the “Returns & Exchanges” link at the bottom of the home page, enter your order number and shipping zip code to generate your free shipping label. If you need any other assistance Contact Us.
*To start a return, click here Returns.
How do I exchange an item from my order?
If you would like to exchange for a like item select one of the below reason codes after starting your return.
To exchange for different size of the same item: Select the reason code “Did Not Fit/Size Issue” and then proceed by selecting “Exchange”. Follow the prompts to guide you in selecting your new desired size. If you do not see the size you are looking for, it means it is unavailable in that style and color at this time.
To exchange for a different color of the same item: Select the reason code “Color is Different than Expected” and then proceed by selecting “Exchange”. Follow the prompts to guide you in selecting your new desired color. If you do not see the color you are looking for, it means it is unavailable in that style and color at this time.
If you would like to exchange for a different item we also offer you the ability to shop throughout our site using instant credit.
To start a return or exchange follow this link to Returns & Exchanges or click on the 'Returns & Exchanges' link at the bottom of our website.
How and when will I receive the refund?
Returns are refunded to the original form of payment, minus any shipping and handling that may have been charged. If a discount was applied at purchase, that discount will be proportionally applied to the credit. Please allow 7-10 business days from the date we receive your return, for credit issuance.
Note: If your original form of payment has been compromised since the time of purchase, customers will receive a store credit for the total amount of the return. We are unable to refund a different form of payment.
Do you have a registry?
We do not have a registry at www.standardtextilehome.com, but you can easily register for Standard Textile Home products at www.amazon.com, www.target.com and www.bedbathandbeyond.com. Let's begin your registry now!
Do you offer bulk discount for large orders?
If you are interested in placing a large order, Contact Us.
Who qualifies to join your Trade Program?
Whether you are managing an Airbnb or VRBO, designing rooms or decorating the home of your client’s dreams, our Trade Program is for you! We’ve perfected the balance between retail style and commercial grade quality. Our goal is to help you give your clients and guests the same 5-star experience that we’ve brought to luxury hotel rooms around the world.
How do I apply for a Trade Program account?
If you would like to join our Trade Program, click the link below to complete our Trade Application. You will receive notification of your membership status within two business days. View our Trade Program.
How do I place a Trade Program order?
Once we activate your account, you will receive your trade discount code through email and are free to shop!
Can orders be expedited for Trade Program participants?
The Trade Program offers free ground shipping (5-7 business days) on all orders. If you need 2nd Day or Overnight delivery, please select your choice at check-out for calculated shipping charges.