FREQUENTLY ASKED QUESTIONS

Company

Product

  • We sell fabric swatches representing all eight Circa Bed Wrap colors. If you are interested in ordering, please visit this link:

    Circa Bed Wrap Fabric Swatches

    Please note that Circa Bed Wrap Fabric Swatches cannot be returned. 

  • Our products are engineered to be long-lasting. To learn the best way to properly care for your product, visit the specific product page and click on the section titled “Care Instructions”.

  • Standard Textile products outfit thousands of premier properties in more than 90 countries. Due to the exclusive nature of some of our partnerships, we don’t publish each establishment. We do however feature some of our favorite and most unique destination partners here: Featured Hotel Partner.

    For questions regarding specific properties please Contact Us.

  • High-end hotels around the world feature our premium linens, and we’re proud to offer a selection of their most preferred styles to you. Due to the exclusive nature of some of our partnerships, we don’t publish specific products used by each establishment. However, we’d love to assist you in finding what you’re dreaming of. Contact Us for help with specific property and product information.

Personalization

Orders

  • We offer a one-time price adjustment for items permanently marked down within 14 days of the date of purchase. We cannot apply an active promotion to past purchases and items purchased with coupons or promotional discounts are not eligible for price adjustments.

    For further clarification please email support@standardtextilehome.com.

  • Had a change of heart? Orders that have not yet been processed are eligible to be changed or cancelled. To request a change or cancellation, please Contact Us within 30 minutes of placing your order. If your order has already been processed, you may request a return once you receive your package. Cancelled orders will be credited back to the original form of payment. If a temporary hold was placed on your credit or debit card, please allow 5-10 business days for the hold to be released by your financial institution.

  • Once your order is placed, tracking information can be found on your order confirmation email or by contacting us here: Contact Us.

  • Discount codes may be entered at the time of checkout by typing the code in the field provided. Only one discount code may be used per order. Discount codes are not valid on digital gift card purchases.

  • Yes, we are required to collect sales tax in all states.

Payment

Shipping

  • We use UPS.

  • We offer free standard ground shipping, which will arrive in 3-5 business days.  If you need your linens in a hurry, you may elect to upgrade your order to 1 or 2-day shipping for an additional fee that will be calculated based on your shipping address and size of order.  Please refer to our shipping options at checkout for details regarding that fee.  We are working hard to get your order to you as quickly as possible!  We do not ship on Saturday or Sunday.  To receive your expedited order, it must be placed by 11:00 am EST Monday-Friday (expedited Friday orders will arrive the following Monday or Tuesday). Orders placed on Saturday and Sunday will ship the following Monday.

     

     

     

  • We ship to the contiguous 48 states, the District of Columbia, Alaska and Hawaii.           

    Note:  We do not offer free shipping to Alaska and Hawaii.  Please select your choice at check-out for calculated shipping charges.

  • We’re sorry, but we do not support shipping to multiple addresses. To ship items to more than one address, you’ll need to create a separate order for each shipping address.

  • No, we are unable to support shipping to PO Boxes.

  • No, we are unable to support shipping to APO/DPO/FPO.

Returns

  • We want you to be 100 percent satisfied with your Standard Textile Home items.

    If for any reason you are unsatisfied with any portion of your purchase, you may return your items within 90 days from the date of delivery for a full refund of the purchase price, minus any original shipping or handling charges.

    Please note that these items cannot be returned:

    Final Sale, Circa Bed Wrap Fabric Swatches, Gravity Weighted Sleep Mask, Digital Gift Cards and Personalized items.

  • If you need multiple shipping labels simply select 1 item per label. After you select the first item, click the “print return label”, then re-enter the returns page and select the next item you want to return and click the “print return label” again for a new, unique free shipping label. If you need any other assistance Contact Us.

    *To start a return, visit our Returns Center.

  • We offer free shipping on all returns. Simply click the link below or go to the “Returns & Exchanges” link at the bottom of the home page, enter your order number and shipping zip code to generate your free shipping label. If you need any other assistance Contact Us.

    *To start a return, click here Returns.

  • If you would like to exchange for a like item select one of the below reason codes after starting your return.

    To exchange for different size of the same item: Select the reason code “Did Not Fit/Size Issue” and then proceed by selecting “Exchange”. Follow the prompts to guide you in selecting your new desired size. If you do not see the size you are looking for, it means it is unavailable in that style and color at this time.

    To exchange for a different color of the same item: Select the reason code “Color is Different than Expected” and then proceed by selecting “Exchange”. Follow the prompts to guide you in selecting your new desired color. If you do not see the color you are looking for, it means it is unavailable in that style and color at this time.

    If you would like to exchange for a different item we also offer you the ability to shop throughout our site using instant credit. 

    To start a return or exchange follow this link to Returns & Exchanges or click on the 'Returns & Exchanges' link at the bottom of our website.

  • Returns are refunded to the original form of payment, minus any shipping and handling that may have been charged. If a discount was applied at purchase, that discount will be proportionally applied to the credit. Please allow 7-10 business days from the date we receive your return, for credit issuance.    

    Note: If your original form of payment has been compromised since the time of purchase, customers will receive a store credit for the total amount of the return.  We are unable to refund a different form of payment.

Registry

Trade