No. We cannot accept returns for any items that have been personalized.
FREQUENTLY ASKED QUESTIONS
Personalization and Embroidery
Can I return a personalized item?
I made a mistake when requesting monogramming. Can I change my order before it ships or return it after it ships?
If we have not yet processed the item(s), we may be able to make a correction depending on the status of your order. For fastest service, call us at 1-844-969-0031. Because this is a custom service, we cannot accept returns on personalized items once they have been completed.
How do I request personalization?
Items that can be personalized will have ‘personalize it’ above the 'add to cart' button. Check the box and follow the easy steps to create your personalized product.
Can personalized items be express shipped?
No. All personalized items require up to 10 business days to complete and cannot be overnighted.
How long does it take to get a personalized item?
It can take up to an additional 7 to 10 business days before your item ships out. If you order other products along with your personalized item(s), all items will be shipped at the same time.
What products can be personalized and how much does it cost?
Our Lynova Towel Collection, the Classic Spa Robe, the Luxe Towel Collection, the Resort Pool Towel, the Cashmere Reversible Tassel Throw, the Wool Plaid Throw and the Waffle Baby Blanket. The price to personalize an item is $12.
What is your price match policy?
Upon request, we will gladly match the price on qualifying identical items sold via www.amazon.com, www.target.com, www.bedbathandbeyond.com, www.wayfair.com or www.standardtextilehome.com at the time of purchase or within 90 days after your purchase. To request a price match please email firstname.lastname@example.org.
Can I change or cancel my order?
Had a change of heart? Orders that have not yet been processed are eligible to be changed or cancelled. To request a change or cancellation, please Contact Us within 30 minutes of placing your order. If your order has already been processed, you may request a return once you receive your package. Cancelled orders will be credited back in the original form of payment. If a temporary hold was placed on your credit or debit card, please allow 5-10 business days for the hold to be released by your financial institution.
Where can I check my order status?
Once your order is placed, tracking information can be found on your order confirmation email or by contacting us here: Contact Us.
How do I apply a discount code to my order?
Discount codes may be entered at the time of checkout by typing the code in the field provided. Only one discount code may be used per order. Discount codes are not valid on digital gift card purchases.
Will I be charged sales tax?
Yes, we are required to collect sales tax in all states.
Do you offer financing?
Yes, we offer financing through Afterpay. If you are having any problems with your Afterpay purchase, please contact them through the link provided here: https://help.afterpay.com/hc/en-us/requests/new
How do you pay with a gift card?
Gift Cards may be used at the time of checkout by typing the Gift Card number in the field provided.
- Do you offer gift cards?
What types of payment do you accept?
We accept all major credit cards, Amazon Pay, Google Pay, Shop Pay, Pay Pal and Afterpay.
When will my credit card be charged?
Standard Textile Home does not store any credit card information and, therefore, we must charge credit cards at the time of ordering. Your transaction will post to your account within 2-3 business after your order is placed, depending on your card issuer.
Do you offer fabric swatches?
We sell fabric swatches of our Circa Bed Wrap for $3.00, it includes all colors that we offer. If you are interested in ordering them, please visit this link: Circa Bed Wrap Fabric Swatches (standardtextilehome.com)
What is the best way to care for my products?
Our products are engineered for a long-lasting life. To learn the best way to properly care for your product, visit the specific product page and click on the section titled “Care Instructions.”
Which hotels use Standard Textile Home product?
Standard Textile linens outfit thousands of premier properties in more than 90 countries. Due to the exclusive nature of some of our partnerships, we don’t publish each establishment. Please contact us at email@example.com with questions regarding specific properties. We also feature some of our favorite and most unique destination partners here: Featured Hotel Partner.
Is this the same product I experienced in my hotel?
High-end hotels around the world feature our premium linens, and we’re proud to offer a selection of their most preferred styles to you. Due to the exclusive nature of some of our partnerships, we don’t publish specific products used by each establishment. However, we’d love to assist you in finding what you’re dreaming of Contact Us for help with specific property and item information.
What is your return policy?
We want you to be 100 percent satisfied with your Standard Textile Home linens. If for any reason you are unsatisfied with any portion of your purchase, you may return your items within 90 days from the date of delivery for a full refund of the purchase price, minus any original shipping or handling charges. Please note that Digital Gift Cards and personalized items cannot be returned.
How do I return items shipped in multiple boxes?
If you need multiple shipping labels simply select 1 item per label. After you select the first item, click the “print return label”, then re-enter the returns page and select the next item you want to return and click the “print return label” again for a new, unique free shipping label. If you need any other assistance Contact Us.
*To start a return, visit our Returns Center.
How can I return my order?
We offer free shipping on all returns. Simply click the link below or go to the “Returns & Exchanges” link at the bottom of the home page, enter your order number and shipping zip code to generate your free shipping label. If you need any other assistance Contact Us.
*To start a return, click here Returns.
How do I exchange an item from my order?
Yes, we offer exchanges on like items and also offer you the ability to shop throughout our site using instant credit. Click on the 'Returns & Exchanges' link at the bottom of our website.
How and when will I receive the refund?
Returns are refunded to the original form of payment, minus any shipping and handling that may have been charged. If a discount was applied at purchase, that discount will be proportionally applied to the credit. Please allow 7-10 business days from the date we receive your return, for credit issuance.
Note: If your original form of payment has been compromised since the time of purchase, customers will receive a store credit for the total amount of the return. We are unable to refund a different form of payment.
Can orders be expedited for Trade Program participants?
The Trade Program offers free ground shipping (5-7 business days) on all orders. If you need 2nd Day or Overnight delivery, please select your choice at check-out for calculated shipping charges.
Do you offer bulk discount for large orders?
If you are interested in placing a large order, Contact Us.
Who qualifies to join your Trade Program?
Whether you are managing an Airbnb or VRBO, designing rooms or decorating the home of your client’s dreams, our Trade Program is for you! We’ve perfected the balance between retail style and commercial grade quality. Our goal is to help you give your clients and guests the same 5-star experience that we’ve brought to luxury hotel rooms around the world.
How do I apply for a Trade Account?
If you would like to join our Trade Program, click the link below to complete our Trade Application. You will receive notification of your membership status within two business days. View our Trade Program.
How do I place a Trade Order?
Once we activate your account, you will receive your trade discount code through email and are free to shop!
Which shipping carrier do you use?
We use UPS.
Can I ship items to multiple addresses?
We’re sorry, but we do not support shipping to multiple addresses. To ship items to more than one address, you’ll need to create a separate order for each shipping address.
Can I ship to a PO Box?
What shipping methods do you offer?
We offer free standard ground shipping, which will arrive in 3-5 business days. If you need your linens in a hurry, you may elect to upgrade your order to 1 or 2-day shipping for an additional fee that will be calculated based on your shipping address and size of order. Please refer to our shipping options at checkout for details regarding that fee. We are working hard to get your order to you as quickly as possible! We do not ship on Saturday or Sunday. To receive your expedited order, it must be placed by 11:00 am EST Monday-Friday (expedited Friday orders will arrive the following Monday or Tuesday). Orders placed on Saturday and Sunday will ship the following Monday.
Where do you ship?
We ship to the contiguous 48 states, the District of Columbia, Alaska and Hawaii.
Note: We do not offer free shipping to Alaska and Hawaii. Please select your choice at check-out for calculated shipping charges.